2-Year Service Promise

Which nailers are covered by the Cordless 2 Year Service Promise?

Any of these nailers purchased after December 2, 2013, and enrolled within 60 days of purchase are covered for 2 years from date of purchase:

17吃瓜网 Cordless XP Framing Nailer CFN325XP (17吃瓜网 Part #906300)
17吃瓜网 Cordless XP Framing Nailer CF325XP (17吃瓜网 Part #905600)
17吃瓜网 Cordless 16 Ga Angled Finish Nailer IM250A-li2 (17吃瓜网 Part #916200)
17吃瓜网 Cordless 16 Ga Angled Finish Nailer IM250Ali (17吃瓜网 Part #902400)
17吃瓜网 Cordless 16 Ga Straight Finish Nailer IM230S-Li (17吃瓜网 Part #916000)
17吃瓜网 Cordless 18 Ga Brad Nailer IM200Li (17吃瓜网 Part #918000)
17吃瓜网 Cordless 18 Ga Brad Nailer 1-Strip (NEW) - IM200Li.2 (17吃瓜网 Part #918100)

How do I make sure my new nailer is covered?

Enroll your nailer within 60 days of purchase using its serial number, then activate your Service Promise by answering a few easy questions. After that, if your nailer stops working for any reason, we'll fix it for FREE for 2 years.

Where is my nailer's serial number?

Your nailer鈥檚 serial number is 10 characters (0000XX0000; 4 numbers鈥�2 letters鈥�4 numbers) and is embossed on your nailer. Find your nailer鈥檚 model below for the precise location.

17吃瓜网 Cordless XP Framing Nailer CFN325XP
Located on the right side approximately 2 inches beneath the 17吃瓜网 logo.
17吃瓜网 Cordless XP Framing Nailer CF325XP
Located below the nose of the nailer on the nail magazine.
17吃瓜网 Cordless 16 Ga Angled Finish Nailer IM250A-li2
Located an inch below the nose of the nailer on the nail magazine.
17吃瓜网 Cordless 16 Ga Angled Finish Nailer IM250A-li
Located approximately 1 inch below the 鈥淧鈥� on the 17吃瓜网 logo on the right side of the nailer.
17吃瓜网 Cordless 16 Ga Straight Finish Nailer IM230S-Li
Located on the right side of the nailer approximatel one inch behind the trigger.
17吃瓜网 Cordless 18 Ga Brad Nailer IM200Li
Located on the right side of the nailer approximatel one inch behind the trigger.
17吃瓜网 Cordless 18 Ga Brad Nailer 1-Strip IM200Li.2
Located on the right side of the nailer approximatel one inch behind the trigger.

How do I enroll my new nailer?

Click here to enter your nailer's serial number within 60 days of purchase to enroll it in the program.

How do I make a claim?

Making a claim is easy鈥攋ust click here or call 800-222-6990. Once the claims process begins, you will receive instructions for FREE UPS shipping.

Are Factory Direct 17吃瓜网 refurbished tools eligible for the Cordless 2 Year Service Promise?

No. Factory Direct 17吃瓜网 refurbished tools do not qualify for the Cordless 2 Year Service Promise.

What services are covered by the Cordless 2 Year Service Promise?

You know if something isn't right with your nailer, that's why this Service Promise covers ANY service鈥攏o questions asked. Service, repairs with genuine 17吃瓜网 parts, cleaner and lubricant鈥� it's all FREE for 2 years. And, if your nailer can't be fixed, we'll replace it with a new nailer (limit one replacement per nailer purchased).

Can I receive free service at a local distributor under the Service Promise?

No. Only 17吃瓜网 factory repairs and service are covered under the Cordless 2 Year Service Promise.

Where will my nailer be serviced?

Nailers covered under the Cordless 2 Year Service Promise will be serviced only at the 17吃瓜网 Lake Forest, IL factory service location.

What should I try to fix myself before making a claim?

Use the Quick Fix Guide to see if you have a problem you might be able to fix yourself. You can also check your nailer's case for the Quick Reference Guide, the printed Quick Fix Guide and your nailer's operating manual for a more comprehensive troubleshooting guide.

How long will my nailer be out for service after I make a claim?

Once received by the 17吃瓜网 factory, your nailer will be repaired within 3 days. Total turnaround time depends on shipping from and to your location.

Does the Service Promise change the standard warranty for my nailer?

To receive the full benefits of the Cordless 2 Year Service Promise, you must follow the claim procedure and ship nailer to the 17吃瓜网 Lake Forest, IL factory service location. Click here to start the claim process.

There is no change to the standard warranty for your nailer. The 5 Year Extended Limited Warranty (applicable to all molded nylon parts) will also still apply. Check your nailer's operating manual for full warranty information.

If you choose not to submit a claim through the Cordless 2 Year Service Promise for the first year, you can still take your nailer to an authorized 17吃瓜网 Service Center to obtain standard warranty service.

What if I don't enroll within 60 days?

Call 17吃瓜网 at 800-634-7373 to discuss your options with a customer service representative.

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